Privacy Policy for Gregor’s Plumbing & Gas Pty Ltd
Gregor’s Plumbing & Gas Pty Ltd (ABN: 96 112 904 444) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and other applicable privacy laws in Australia.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect personal information to provide and improve our services. The types of personal information we may collect include:
- Contact details: name, phone number, email address, and postal address
- Service details: information about the plumbing services you request, including service history and preferences
- Billing information: credit card or payment information (only collected via secure third-party payment systems)
- Website usage data: IP address, browser type, device information, and usage data collected through cookies or similar technologies
2. How We Use Your Information
We use the personal information we collect to:
- Provide and manage plumbing services and solutions
- Process payments and manage billing
- Improve customer support and communication
- Send you service-related notifications or updates
- Respond to your inquiries or requests
- Comply with legal obligations, such as warranties, insurance, and safety requirements
3. How We Protect Your Information
We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:
- Securely storing data on encrypted servers
- Implementing physical, electronic, and administrative safeguards
- Limiting access to personal information to employees and contractors who need it for business purposes
Despite these measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of your data.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your personal information with trusted third-party service providers who assist us in:
- Payment processing
- Providing plumbing services or related solutions
- Website analytics and marketing
- Compliance with legal obligations
These third-party providers are obligated to use your personal information only to perform their services for us and to keep your data confidential.
We may also disclose your personal information if required by law, in the event of a legal dispute, or to protect our rights, property, or safety.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website and to collect usage data. Cookies are small files that store information about your preferences and usage patterns.
You can choose to disable cookies through your browser settings. However, doing so may impact some features of our website.
6. Accessing and Correcting Your Information
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete. To make such a request, please contact us using the details provided below.
7. Marketing Communications
We may send you promotional emails or messages about our products and services if you have opted in to receive them. You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in the emails or contacting us directly.
8. Links to Other Websites
Our website may contain links to third-party websites that are not controlled by us. This Privacy Policy does not apply to external websites. We recommend reviewing the privacy policies of those third-party sites to understand how they handle your information.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the “Last Updated” date at the top will be revised.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Gregor’s Plumbing & Gas Pty Ltd
Phone: (07) 5473 0527
Email: info@gregorsplumbing.com.au
Postal Address: 3 Traders Lane, Noosaville QLD 4567